jlbet.ph Privacy Policy

1 Introduction

jlbet.ph ("we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the jlbet.ph platform, accessible at jlbetph.net and its associated subdomains (collectively, the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with your use of the Platform.

This policy applies to all registered players, visitors, and any other individuals whose personal data is processed by jlbet.ph in the course of operating the Platform. It covers data collected through the website, customer support channels, and any other means by which you interact with us.

We encourage you to read this Privacy Policy carefully and in full. If you have any questions or concerns about how we handle your personal data, please contact our Data Protection Officer using the details provided in Section 13.

2 Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information from which the identity of an individual can be reasonably and directly ascertained, or when put together with other information, would directly and certainly identify an individual.
• "Sensitive Personal Information" means personal data about an individual's race, ethnic origin, marital status, age, color, religious, philosophical or political affiliations, health, education, genetic or sexual life, or any proceeding for any offense committed or alleged to have been committed by such person.
• "Processing" means any operation or set of operations performed upon personal data, including collection, recording, organization, storage, updating, retrieval, consultation, use, consolidation, blocking, erasure, or destruction.
• "Data Subject" means an individual whose personal data is processed by jlbet.ph.
• "Data Controller" means the operator of jlbet.ph, who determines the purposes and means of processing personal data.
• "Data Processor" means any natural or legal person, public authority, agency, or other body that processes personal data on behalf of the Data Controller.
• "DPA 2012" means the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
• "NPC" means the National Privacy Commission of the Philippines, the regulatory body responsible for overseeing compliance with DPA 2012.
• "DPO" means the Data Protection Officer designated by jlbet.ph to oversee data privacy compliance.
• "Cookies" means small text files placed on your device by the Platform to store information about your preferences and browsing activity.

3 Data We Collect

3.1 Data You Provide Directly

When you register an Account, use the Platform, or contact our support team, you may provide us with the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine passport number, driver's license number, SSS/UMID number).
• Contact Data: Email address, mobile number, and residential address (including barangay, city or municipality, province, and postal code).
• Financial Data: Payment method details, GCash or PayMaya account numbers, bank account details (BPI, BDO, Metrobank, or other Philippine banks), and transaction history.
• Account Data: Username, password (stored in hashed form), account preferences, and communication preferences.
• KYC Documentation: Copies of government-issued identification documents and proof of address submitted as part of the Know Your Customer verification process.
• Support Communications: Records of your communications with our customer support team, including live chat transcripts and email correspondence.

3.2 Data Collected Automatically

When you access and use the jlbet.ph Platform, we automatically collect certain technical and behavioral data, including:

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, click patterns, search queries within the Platform, and features accessed.
• Transaction Data: Details of deposits, withdrawals, wagers placed, games played, and bonus activity.
• Location Data: General geographic location derived from your IP address. We do not collect precise GPS location data.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 6.

4 How We Use Your Data

jlbet.ph processes your personal data for the following purposes, each of which has a lawful basis under DPA 2012:

Purpose	Lawful Basis
Account registration and management	Performance of contract
Processing deposits and withdrawals	Performance of contract
KYC identity verification	Legal obligation
Anti-money laundering (AML) compliance	Legal obligation
Fraud detection and prevention	Legitimate interest
Responsible gaming monitoring	Legal obligation / Legitimate interest
Customer support and dispute resolution	Performance of contract
Platform improvement and analytics	Legitimate interest
Sending promotional communications (with consent)	Consent
Compliance with regulatory reporting obligations	Legal obligation

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for the new processing activity.

5 Sharing Your Data

5.1 Third-Party Service Providers

jlbet.ph may share your personal data with carefully selected third-party service providers who assist us in operating the Platform and delivering our services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy laws. Categories of third-party processors include:

• Payment processors and e-wallet providers (e.g., GCash, PayMaya, and partner banks);
• Identity verification and KYC service providers;
• Fraud detection and anti-money laundering screening services;
• Cloud hosting and infrastructure providers;
• Customer support platform providers;
• Analytics and platform performance monitoring services;
• Game software providers and live casino studio operators.

5.2 Regulatory and Legal Disclosures

We may disclose your personal data to government authorities, regulatory bodies (including PAGCOR and the NPC), law enforcement agencies, or courts where we are required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosures where we are legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of the operator of jlbet.ph, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred and becomes subject to a different privacy policy.

5.4 No Sale of Personal Data

jlbet.ph does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own independent marketing or commercial purposes. Any sharing of data is limited to the purposes described in this Section 5.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit the jlbet.ph Platform. They allow the Platform to recognize your device, remember your preferences, and provide you with a more personalized experience. We also use similar technologies such as web beacons, pixel tags, and local storage objects for comparable purposes.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Performance & Analytics Cookies: These cookies collect information about how visitors use the Platform, such as which pages are visited most often and whether error messages are received. This data is used in aggregate form to improve the Platform.
• Functionality Cookies: These cookies allow the Platform to remember choices you make (such as your preferred language or display settings) and provide enhanced, more personalized features.
• Targeting & Advertising Cookies: These cookies are used to deliver promotional content that is relevant to your interests. They also help us measure the effectiveness of our marketing campaigns.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the jlbet.ph Platform and your ability to access certain features, including account login.

7 Data Retention

jlbet.ph retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and transaction data: Retained for a minimum of five (5) years from the date of the last transaction or Account closure, in compliance with anti-money laundering regulations and PAGCOR requirements.
• KYC documentation: Retained for a minimum of five (5) years from the date of verification or Account closure, whichever is later.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your Account and for three (3) years following Account closure or withdrawal of consent.
• Technical and usage data: Retained for up to two (2) years from the date of collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8 Data Security

jlbet.ph implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform;
• AES-256 encryption for sensitive data stored in our databases;
• Strict access controls and role-based permissions limiting access to personal data to authorized personnel only;
• Regular security assessments, vulnerability scanning, and penetration testing;
• Multi-factor authentication for administrative access to systems containing personal data;
• Employee training on data privacy and security best practices;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlbet.ph will notify the NPC and, where required, affected data subjects within the timeframes prescribed by DPA 2012 and its implementing regulations.

While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are also responsible for keeping your Account credentials confidential and for notifying us immediately if you suspect any unauthorized access to your Account.

9 Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlbet.ph:

To exercise any of the rights listed above, please contact our Data Protection Officer using the details provided in Section 13. We will respond to all verified requests within fifteen (15) business days of receipt, in accordance with DPA 2012. In some cases, we may need to verify your identity before processing your request.

Please note that certain rights are subject to limitations and exceptions under DPA 2012. For example, we may be unable to delete data that we are legally required to retain, or data that is necessary for the establishment, exercise, or defense of legal claims.

10 Minors

The jlbet.ph Platform is strictly intended for individuals who are twenty-one (21) years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated Account.

If you are a parent or guardian and believe that your child has provided personal data to jlbet.ph, please contact our Data Protection Officer immediately using the contact details in Section 13 so that we can take appropriate action.

11 Cross-Border Data Transfers

In the course of operating the jlbet.ph Platform, your personal data may be transferred to and processed in countries other than the Philippines, including countries where our third-party service providers maintain their infrastructure. Where such transfers occur, we take steps to ensure that your personal data receives an adequate level of protection consistent with the requirements of DPA 2012.

These steps may include entering into data processing agreements with third-party processors that incorporate standard contractual clauses approved by the NPC, or relying on other lawful transfer mechanisms recognized under DPA 2012. By using the jlbet.ph Platform, you acknowledge that your personal data may be transferred outside the Philippines in accordance with this Section.

12 Changes to This Privacy Policy

jlbet.ph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the Platform. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the jlbet.ph Platform following the posting of any changes constitutes your acknowledgment of the updated policy. If you do not agree with any changes, you should cease using the Platform and may request Account closure as described in our Terms & Conditions.

13 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jlbet.ph, please contact our Data Protection Officer. Our DPO is responsible for overseeing compliance with DPA 2012 and for handling all data privacy-related inquiries and requests.

Data Protection Officer
Platform: jlbet.ph
Email: [email protected]

Please note that the email address above is displayed as plain text for informational purposes only and is not a clickable link. You may also reach our general support team via live chat on the Platform, available 24 hours a day, 7 days a week.

If you are not satisfied with our response to your privacy inquiry or complaint, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available through official Philippine government channels.

This Privacy Policy was last reviewed and updated on January 1, 2026. All previous versions of this Privacy Policy are superseded by this document.